APOINTMENT POLICIES


Our goal is to provide quality services to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our staff, but our other clients as well. Please be aware of our policy regarding missed appointments. 

If you need to cancel or reschedule your appointment, please call us at 804 869-8960 between the hours of 10 AM and 3 PM or leave a message through the customer contact portal on the website. If necessary, you may leave a detailed voicemail message. We will return your call or message as soon as possible.

No-Show for an appointment.

The first time a client misses an appointment, we will make a note in your file. Missed appointments, will incur a fee of $10. Your appointment will be canceled and you will have to reschedule.

Late Arrival

If you are more than 20 minutes late for your appointment, we may not be able to accommodate you. In this case, the same cancellation fee of $10 will apply. We will do our very best to reschedule your service for another time that is convenient to you.  

Cancellations

Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request 48 hours notice. Missed appointments, or appointments cancelled without 48 hours notice, will incur a fee of $10.

Rescheduling of Appointments

If you must reschedule your appointment, we respectfully request 48 hours notice. Missed appointments, or appointments cancelled without 48 hours notice, will incur a fee of $10.

We understand that emergencies and unforeseen circumstances happen. If you can not make an appointment due to an unforeseen event please let us know as soon as possible and we will handle it on an individual basis.